SICK OF PAYING AGENT TIME ? Unlike on-premise call center infrastructure, REN QUALITY call center enables you to optimize up to 92% of your call center operations cost, including labor, facilities and technology.While using OUR experts in the field of sales

REN Quality Satellite LLC is a company based on selling products and helping customers find what they are looking for weather it be in the Field of Satellite Television helping our customers get the correct system and services for the right money. We have skilled and professional sales agents who are experts in DIRECT TV , DISH NETWORK ,CABLE TV,DSL INTERNET, and with over 10 years of experience you will not be disappointed we will walk with you every step of the way to ensure you get what you need and what your looking for.

The Benefits Are Significant:

• Up to 15% Cost Savings in Labor/Workforce
• Up to 100% Cost Avoidance in Facilities
• Up to 35% Annual Cost Savings in Technology Expenses

• Sales
• Customer Service
• Quality Assurance
  
• Lead Management
  
• Loss and Prevention
• Cross-Trained Agents
• Multiple Program Assessment
• Program Management
  
• Product Insight
  
• Overview Conversion
  
• Spanish Speaking Agents
  

• To assess the current state of their call center
• Key call center metrics and the relationship between key CLIENTS
• The scorecard approach for monitoring key metrics and reporting results to upper management/Clients
• How to create effective Service Level Agreements with customers
• How to create effective Operating Level Agreements with internal staff and groups
• Best practices for use of contact center technologies
• How to create a business case to justify staffing needs to upper management
• Best practices for forecasting call volume, call work load, and scheduling staff
• How to use SALE formulas and workforce management tools to calculate the staffing needed to meet service levels commitments
• How to create a call center Standard Operating Procedures manual that includes best practices for call handling, documentation and customer service
• To establish a training budget and training plans for new hire, mentoring, and on-going training
• Guidelines for facilitating effective training meetings
• Keys to building a successful motivation and retention plan
• How to establish quality monitoring requirements for the call center
• How to build monitoring forms
• How to conduct a successful coaching conversation
• How to facilitate an effective meeting with staff and agents
• How to build a road map for implementing projects identified in class

Strategy and Assessment

Metrics and Key Performance Indicators

Call Center Technology

Forecasting and Scheduling

Call Center Staffing

Training and Retention

Coaching and Communication

Quality Monitoring

Call Center Project Planning